30-Day Return Policy
Items may be returned within 30 days of delivery provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. We cannot accept opened boxes or items without tags as we are unable to return these to the manufacturer. Please allow 7 days to receive credit. Customer is responsible for all return postage and will not be reimbursed for these fees.
Before returning items, please contact our customer service department (by email or phone). You may contact us at 508-255-0455 Ext 116. Our Customer Service Specialists are available Monday-Friday 9AM-5PM Eastern time.
Email address: firstname.lastname@example.org
If emailing, please include your name, order number, the reason for the return and whether you would like a refund or exchange. If calling, please have this information available. Our customer service department will issue you a Return Merchandise Authorization (RMA) number. This number should be written prominently in the address portion of your return package.
If, by any reason, you do not want the item(s) you purchased, you are able to cancel the order (if it hasn't already been shipped). You can reach out to your online chat, give us a call at 508-280-9530 or send an email to email@example.com. If you do not hear from us in the manner you like, we will make an attempt to get your issue resolved at our earliest convenience. You will either receive written notice or given a call to insure that your order has been cancelled.
After obtaining an RMA number, send your return to:
Please package your return carefully to ensure your item(s) are not damaged in shipment – we cannot issue credit for items damaged in transit to our warehouse. Also, to ensure safe delivery, you should ship your package using a trackable carrier (we recommend UPS, FedEx or USPS). We are unable to issue credit for packages lost in transit to our office.
If you have any questions, regarding our return policy, please contact us at firstname.lastname@example.org or 508-255-0455 Ext 116.