Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received, we will post a credit to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@goose.com.
Gift cards
Unfortunately, gift cards cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for a different size for model, please send us an email at info@themightyfish.com. We'll do our best to accommodate your request.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To complete your return, please send the item(s) to:
Goose Hummock
Attention: Returns
15 Route 6A | PO Box 57
Orleans, MA 02653
You will be responsible for paying for your own shipping costs for returning your item if a return shipping option is not made available to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. But we typically ship items within 24 hours from the day it's received.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items to us. We don’t guarantee that we will receive your returned item.